ALAN H STILLERMAN

 

Indianapolis, IN 46235 ¨ (317) 691-5850 ¨ alyn4151@gmail.com

DESKSIDE PC TECHNICIAN

A motivated information technology professional with 15+ years of professional corporate and contract experience, including creating and repairing new and existing computer networking systems and providing comprehensive desktop and customer support for a variety of industries.  Some of that support has been in the form of deploying and installing desktops and laptops at various sites. Imaging same desktops and laptops and then installing software for new installation.

A+ & Network+ Certified ● Windows XP, Vista & 7 ● PC Imaging /SCCM ● MS Office 2010 & 2013 ● TCP/IP ● Hardware/Software Installation ● Troubleshooting ● Customer Support ● Virus Removal ● Research & Diagnostics ● Internet/Intranet ● DHCP/DNS ● Migration ● NACI Federal Security Clearance ● Wireless Technologies ● Optimizing Computer Performance

 

ACRO SERVICE CORPORATION    4/2015 – 8/2015

Infrastructure Tech Broad Band (Contractor, 3 month assignment, extended twice, State of Indiana, IOT)

§    Image new HP desktop, laptop and used Dell desktop and laptop computers.

§    Fulfill ticket orders ranging from imaging computers to adding peripherals.

§    Use Microsoft SCCM to load software applications on to computers based on tickets.

§    Ship computers and peripherals by Fed Ex.

 

INSIGHT GLOBAL         1/2015

PC Technician (Contractor, 3 day assignment extended into 6 day assignment)

§    Worked with one other PC Technician to migrate the facility from one domain to a new domain.

§    Converted WYSE terminals to new domain.

§    Reconfigured printers with new DNS IP settings and new SMTP settings.

 

SYGNETICS, INC. SERVICE DISABLED VETERAN OWNED BUSINESS               9/2014 – 10/2014

Sr. Dell installation Technician (Contractor at Dell, Roudebush VA Hospital – Indianapolis, IN)

§    Direct liaison contact between Dell Program Manager, and Department Veterans Affairs IT Points of Contact.

§    Scheduled and strategized activities to meet installation goals.

§    Reported Installation activities to Dell Services Personnel.

KNOWLEDGE SERVICES/PERMIERE CREDIT of NORTH AMERICA   4/2014 – 5/2014

PC Technician (Contractor at Premiere Credit)

§   Removed HDD from computers for recycling.

§   Replaced and installed Plantronics VoIP adapters for softphones.

§   Installed software on top of image, activated Windows 7, encrypted machine prior to deployment.

 

 

 

ALAN STILLERMAN, Page 2

 

 

PFITECH BUSINESS SOLUTIONS/DELL              10/2013 – 12/2013

Athena Asset Deployment Technician (Contractor at Dell)

§   Deployed Dell laptops, desktops, and scanners to new sites in the St. Vincent Athenanet system.

§   Reimaged desktops and laptops for future use.

§   Set up encryption for first-time use after imaging, for Windows 7-64 bit or Windows XP-32 bit OS.

 

MODIS  9/2013 – 10/2013

Help Desk Technician (Short-term Assignment)

§   Transitioned PC machines from Windows XP to Windows 7.

§   Replaced all hardware, then migrated and transitioned Windows XP machines to Windows 7.

§   Added additional RAM, connected printer with new DB-25 to USB cable for new machine.

 

ID SOLUTIONS, INC.                   4/2012 – 6/2013

Tier 1 Help Desk

§   Upgraded systems and infrastructure remotely or by guiding customers through the process.

§   Set up, configured, and tested new systems prior to delivery to customer.

§   Provided customer support via telephone on videoconferencing infrastructure and end points.

§   Improved efficiency in providing database information by collaborating with Renewal Department.

 

TEKSYSTEMS                 3/2011 – 4/2012

Contractor at Verizon Wireless

§   Collected data on cell sites converted from 3G to 4G technology using DataPro program to measure BW upload and download speed of signal.

§   Performed cluster drives over a geographic area for post processing analysis.

§   Served as Drive Tester for System Performance Department in the Indiana/Kentucky region.

 

SUBSTITUTE TEACHER                10/2010 – 3/2011

§   Taught classes to students grade K-12 on a part time basis, including Math, Science, and Orchestra.

 

FREELANCE INFORMATION TECHNOLOGY SUPPORT TECHNICIAN                 1/2008 – 12/2010

§   Assessed and solved customer technical issues, including installation errors virus removal.

§   Installed memory, software/hardware, and educated customers.

 

Contract: Apex Systems, Inc. /Ascension Health, St. Vincent Hospitals          9/2010

§   Migrated BlackBerry smartphones from old mail server to new Exchange Server.

§   Backed up data, installed new OS and restored data.

iSALUS Healthcare     4/2010 – 6/2010

§   Designed Electronic Medical Record (EMR) templates for Physicians using HTML for formatting output.

 

Previous experience includes military service for the U.S. National Guard, Honorably Discharged

 

§   Bachelor of Science, Electrical Engineering Technology, Purdue University, West Lafayette, IN

§   Bachelor of Arts, Psychology, University of Cincinnati, Cincinnati, OH

§   Fundamentals of Supervision (36 hour training program)